Customer Service Associate - Freight Forwarding & Logistics

Join DP World, a global leader in logistics and freight forwarding, as a Customer Service Associate in the vibrant heart of Bali, Indonesia. This is a unique opportunity to be part of a dynamic team that drives seamless supply chain solutions for global businesses. As a Customer Service Associate, you will be the first point of contact for clients, ensuring their needs are met with exceptional service and efficiency.

DP World is a renowned name in the logistics industry, with a strong presence in Badung, Bali. Our state-of-the-art facilities and strategic location make us a preferred partner for businesses worldwide. In this role, you will use industry-standard tools like SAP and Oracle to manage customer interactions and support our team in delivering top-notch services.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to clients, addressing their inquiries and concerns promptly and professionally.
• Assist in the processing of freight forwarding requests, ensuring accurate and timely information is provided to clients.
• Coordinate with internal teams to resolve customer issues and ensure smooth operations.
• Maintain accurate records of customer interactions using SAP and Oracle systems.
• Assist in the preparation of reports and documentation related to customer service activities.
• Stay updated with industry trends and best practices in customer service and logistics.
• Participate in team meetings and contribute to the development of customer service strategies.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service or a related role in the logistics industry.
• Proficient in using SAP and Oracle systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Familiarity with freight forwarding and logistics processes.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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