Planning & Customer Service Supervisor - Bali, Indonesia

Join Vienovo as a Planning & Customer Service Supervisor in the heart of Bali, Indonesia! This dynamic role bridges the gap between production, inventory, logistics, and customer demand to ensure seamless, efficient, and reliable service delivery. As a key leader in our team, you'll play a crucial role in optimizing our operations and enhancing customer satisfaction.

Based in Canggu, you'll be responsible for overseeing the planning and coordination of our production schedules, inventory management, and logistics. Your expertise will be instrumental in ensuring that our products are available when and where our customers need them. You'll also be the primary point of contact for our customers, addressing their queries and concerns with professionalism and efficiency.

📋 Tanggung Jawab Pekerjaan

• Oversee and optimize production planning to meet customer demand and delivery schedules.
• Manage inventory levels to ensure optimal stock availability and minimize waste.
• Coordinate with logistics partners to ensure timely and efficient delivery of products.
• Serve as the primary point of contact for customer service, addressing inquiries and resolving issues.
• Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to ensure seamless integration of planning, production, and logistics.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Stay updated with industry trends and best practices in production planning and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in production planning, inventory management, or logistics.
• Proficient in using ERP systems such as SAP or Oracle.
• Strong understanding of customer service principles and best practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
• Analytical and problem-solving skills, with the ability to make data-driven decisions.
• Fluency in English and Bahasa Indonesia.
• Previous experience in a fast-paced, high-volume environment is a plus.

🛠️ Keahlian

Lowongan Terkait