Client Support Representative - Health Insurance (1-Year BPO Experience Required)

Join Foundever as a Client Support Representative specializing in Health Insurance and become part of a global leader in customer experience management. In this role, you will serve as the first point of contact for clients, delivering exceptional support and resolving queries related to health insurance policies. Foundever is a trusted name in the industry, known for its commitment to excellence and innovation. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, our team thrives in a dynamic and collaborative environment.

As a Client Support Representative, you will handle inbound calls, emails, and chats from clients, ensuring they receive timely and accurate information. You will also assist in policy processing, claims management, and customer onboarding, leveraging tools like CRM systems and health insurance databases. This is an opportunity to grow within a supportive team and contribute to our mission of enhancing customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving client queries related to health insurance policies.
• Handle inbound calls, emails, and chats, ensuring timely and accurate responses.
• Assist in policy processing, claims management, and customer onboarding.
• Leverage CRM systems and health insurance databases to deliver efficient support.
• Collaborate with cross-functional teams to ensure seamless client interactions.
• Maintain accurate records and documentation of client interactions.
• Stay updated with industry trends and best practices in customer support.
• Contribute to continuous improvement initiatives to enhance customer experience.

🎓 Kualifikasi & Syarat

• 1-Year experience in BPO or customer support roles, preferably in the health insurance sector.
• Proficient in using CRM systems and health insurance databases.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet service level agreements.
• Knowledge of Indonesian language and English is a plus.
• Bachelor's degree in related field is preferred.
• Certification in customer service or related field is a plus.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

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